When we started to use SupportCaddy in our other projects we saved hours every day spent on customer support without loosing any quality. What before took us 3 hours now only takes 30 minutes.
The questions from your customers contain so much more information than just a question. It's a measure of how well your product helps your customers. With the statistics you can see which questions is asked the most.
It should never be boring to have contact with your customers. Every contact with your customer should gain both parts