With statistics on which questions is asked the most, you know exactly what you need to improve on your homepage.


Monthly overviews on number of answers on a specific problem. Follow how this changes when you fix what they ask for.


Recurring questions

When a question is asked numerous times every month it takes alot of time for your customer support to handle it, with the statistics you know what you need to fix to decrease number of asked questions.


How much time do you spend on each message?

We log the duration of every message answered so you know exactly how long it takes for your customer support to handle a message.


How many messages do you get?

See statistics on a daily basis how many messages you get. Improve your service and lower these values.

 

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SupportCaddy