Monthly overviews on number of answers on a specific problem. Follow how this changes when you fix what they ask for.
When a question is asked numerous times every month it takes alot of time for your customer support to handle it, with the statistics you know what you need to fix to decrease number of asked questions.
We log the duration of every message answered so you know exactly how long it takes for your customer support to handle a message.
See statistics on a daily basis how many messages you get. Improve your service and lower these values.